Senior Manager / Lead – IT Infrastructure

Department: IT Infrastructure
Location: Ahmedabad, India
Reports to: VP of IT / CTO
Employment Type: Full-Time

About Technovate.One

Technovate.One is an outcome-focused engineering partner for businesses modernizing their technology, building dependable digital platforms, and creating long-term value through cloud, data, and AI. We work as one integrated team with our clients, taking full ownership from early ideas and technical direction to building, launching, and continuously improving systems. We don’t deliver isolated components or short-term fixes; we deliver outcomes that solve real business problems.
We partner with founders, CXOs, and technology leaders who want clarity, accountability, and strong engineering ownership, not fragmented vendors or people-based delivery models.

Position Overview

We are seeking an experienced and hands-on Senior Manager / Lead – IT Infrastructure to oversee andmanage the entire IT infrastructure ecosystem across our multi-location operation spanning 500+ sites. Theideal candidate will lead a team of infrastructure engineers, take ownership of end-to-end server, network,storage, security, and cloud operations, and ensure 100% service coverage and uptime across alltechnology domains. This is a leadership role that demands deep technical expertise, strong people-management skills, and the ability to drive operational excellence at scale.

Key Responsibilities

Infrastructure Management & Operations

• Lead end-to-end management, support, monitoring, patching, backup, and redundancy for all virtualand physical servers (VMware, Windows Server, database, and application servers) across all tiers.
• Manage enterprise storage (Pure Storage), Veeam backup/replication, and disaster recovery (Zerto,DRaaS) including testing and documentation.
• Administer and optimize network infrastructure including Fortinet firewalls, F5 load balancers,Cloudflare DNS/CDN, and Cato SASE/VPN solutions.

Identity, Security & Cloud Services

• Manage Active Directory, Microsoft 365 (Exchange, Teams, SharePoint), including useronboarding/offboarding and license management.
• Oversee IAM (MFA, SSO via PingID, PAM, RBAC), endpoint security (CrowdStrike, LogicMonitor,NinjaOne), and cloud services (Egnyte, Keeper, IT Glue).

Automation, Monitoring & Compliance

• Implement and maintain automated workflows, active monitoring, and alerting across the infrastructurestack.
• Manage web servers (IIS, Apache, Nginx), middleware/integration services, API gateways, APM,synthetic monitoring, and log management.
• Maintain documentation and support compliance and audit requirements across all infrastructuredomains.

Team Leadership & Vendor Management

• Lead, mentor, and manage a team of infrastructure engineers, providing technical guidance,performance management, and career development.
• Serve as the primary Point of Contact (POC) for IT Operations, acting as central liaison for incidentmanagement and service coordination.
• Manage relationships with key technology partners and third-party consultants (Paragon, GTR TEK,Packet Llama, FPR) and datacenter/bandwidth providers (PhoenixNAP, Databank, Lumen, Cogent).

Required Qualifications

• 10+ years of progressive experience in IT infrastructure management, with at least 3–5 years in aleadership or team-lead capacity.
• Strong hands-on expertise with VMware virtualization, Windows Server administration, and enterprisestorage (Pure Storage or equivalent).
• Deep knowledge of networking (Fortinet, F5, Cloudflare, Cato), Microsoft 365, Active Directory, andidentity management (PingID, PAM).
• Solid background in backup and disaster recovery (Veeam, Zerto), endpoint security (CrowdStrike), andmonitoring tools (LogicMonitor, NinjaOne).
• Familiarity with SQL Server, StarRocks, or similar database platforms in production environments.
• Experience managing infrastructure across multi-location, distributed enterprise environments (500+sites preferred).
• Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications

• Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, Fortinet NSE, ITIL,or equivalent.
• Experience with asset management (Asset Panda), helpdesk (Zendesk), contact center (Nextiva), and compliance frameworks (SOC 2, HIPAA, PCI-DSS).

Schedule & Availability

This role requires flexibility in scheduling. The candidate must be willing and available to work on weekends,after-hours, and during maintenance windows for critical patching, upgrades, firmware updates, andemergency incident response. Planned weekend work for infrastructure patching and change managementis a regular part of the role, and the candidate will be expected to coordinate and participate in theseactivities alongside the engineering team.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunity to lead and shape infrastructure strategy for a large-scale, multi-site enterprise operation.
• Collaborative work environment with access to industry-leading technology platforms and partners.
• Professional development support including certifications and training.