Cloud-Native Analytics Platform for a Managed Connectivity & Communications Industry

Industry: Telecommunication

Cloud-Native Analytics Platform on AWS for Managed Connectivity & Communications

This case study outlines how Technovate.One designed and delivered a cloud-native analytics platform on AWS for a managed connectivity and communications services provider. By unifying data from multiple transactional systems into a centralized, high-performance analytics layer, the organization gained faster, more reliable insights across operations, finance, and leadership without impacting core transactional systems.

Business Problem

• The organization operated multiple managed services including SD-WAN, Voice, SIP, and UCaaS : supported by eight independent transactional systems.
• Data was siloed across systems, making cross-product and cross-service reporting slow and highly manual.
• Analytical queries were run directly on operational systems, impacting performance and limiting concurrency.
• Existing reporting approaches did not scale for growing data volumes or increasing analytical demand.

How Technovate.One Helped

• Designed a cloud-native analytics architecture on AWS optimized for scalability, reliability, and performance.
• Built a centralized OLAP data warehouse using StarRocks, unifying data from all eight transactional systems into standardized analytical models.
• Implemented cloud-native ingestion pipelines and reconciliation checks to ensure accuracy and consistency across sources.
• Exposed analytics through a secure, API-driven layer, decoupling data access from presentation and enabling reuse across dashboards and applications.

Business Outcomes Delivered

• Delivered significantly faster query performance for complex, cross-product analytics.
• Eliminated analytical load on transactional systems, improving overall operational stability.
• Enabled a unified view of customers, services, usage, and revenue across the organization.
• Achieved strong adoption across operations, finance, and leadership, reducing reliance on manual and ad-hoc reporting.